Description for hotel internship Spain, Malta, Greek Islands, Costa Rica in the reception department:
Your duties in the reception area are welcoming guests, handling the check in (computer registration) and providing information about the hotel’s services. You will also answer incoming calls and pass them on, inform the guests about the island, deal with hotel reservations, show hotel rooms and correspond with the guests. Furthermore you will translate documents into English and Spanish, pass on complaints, and fulfill the wishes of the guests. Moreover, you will learn about complaint management. You will receive complaints and suggestion from the hotel guests and have to pass them on to the appropriate head of department. As you become more experienced you will generate hotel bills, arrange checkouts of departing guests, make reservations, as well as other tasks.
You will work 40 hours per week with two days off. Accommodation and meals are provided by the hotel free of charge and you will get €150 pocket money per month.